Returns, Exchanges & Refunds

the reason for your request.

Change-of-mind returns

For a change-of-mind return or exchange, the item must be unused, clean, unmodified, and returned with its original packaging and included accessories.

Items damaged through misuse, alteration, or improper care are not eligible for a change-of-mind return. This does not limit your rights regarding faulty, damaged, or incorrectly supplied goods.

Damaged, defective, or incorrect items

Please contact us promptly if your item arrives damaged, is defective, or does not match your order. Include photographs and a description of the issue where possible.

We will assess the problem and arrange an appropriate resolution, which may include a replacement, exchange, or refund, in accordance with applicable consumer law.

Where the issue is our responsibility, we will cover reasonable necessary return or replacement shipping costs. Please contact us before paying for return shipping so we can agree on the arrangements.

Return shipping and destination

For change-of-mind returns, the customer is responsible for return shipping costs. Original delivery charges are non-refundable unless required by applicable law.

Returns may need to be sent to China. International return shipping can be expensive, so please consider this before purchasing.

Contact us for return instructions and the correct return address before sending your item. Do not send returns to the address printed on the original parcel or to our correspondence address without confirmation.

A tracked return service is recommended.

Exchanges

Exchanges are subject to availability. Once we have reviewed your request, we will explain the return process and any applicable price difference or additional shipping charges before you proceed.

If the requested replacement is unavailable, we will discuss an alternative or refund with you.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method within 7 business days of approval, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.

Where applicable law requires a different refund process or deadline, those requirements will apply.

Order cancellation

Please contact us as soon as possible if you wish to cancel an order.

Orders that have not been dispatched can be cancelled for a full refund. If your order has already been dispatched, please follow the return process described above.

Your consumer rights

This policy is in addition to, and does not exclude or restrict, mandatory rights under the consumer laws applicable to your purchase.

Contact: support@simuvelle.com