Shipping Policy

Where we ship from

All orders are dispatched from Wuhan, Hubei, China. Available shipping destinations and shipping charges are displayed at checkout.

Order processing

Orders are dispatched within 5 calendar days after payment is confirmed.

If we are unable to dispatch your order within this period, we will contact you with an updated shipping estimate and offer you the option to accept the delay or cancel the unshipped order for a full refund.

Estimated delivery time

Delivery is estimated to take 8–15 calendar days after dispatch. This estimate does not include order processing time.

Delivery times may vary by destination, customs clearance, public holidays, and local carrier conditions. The estimated delivery period is not a guaranteed arrival date.

Shipping charges

Shipping charges are shown at checkout before you complete your purchase.

Tracking your order

Once your order has been dispatched, we will send a shipping confirmation with tracking information when available.

If your parcel appears delayed or tracking has stopped updating, please contact support@simuvelle.com with your order number so we can help investigate.

Customs and import charges

Orders are shipped internationally from China. Depending on your destination, import duties, taxes, or customs handling charges may apply.

Any duties or taxes collected by us will be shown at checkout. Charges not collected at checkout may be payable to customs or the carrier, subject to local rules. Please review this before ordering.

Delivery address changes

Please check your delivery address carefully before completing your order.

If you need to make a correction, contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once a parcel has been shipped.

Missing, damaged, or incorrect deliveries

If your parcel has not arrived, arrives damaged, or contains an incorrect item, please contact us. Keep the packaging and provide photographs where possible so we can assess the issue and arrange an appropriate resolution.

Your statutory consumer rights are not affected by this policy.

Contact: support@simuvelle.com