Terms of Service

1. About Us

This website is operated by Huangshi Shi Fangkuai Dianzi Shangwu Youxian Gongsi, trading under the brand SIMUVELLE.

Throughout these terms, “we”, “us” and “our” refer to the company above.

Website: https://simuvelle.com
Email: support@simuvelle.com

Registered address: Building 10, Hongwei Renjia, Luojiaqiao Subdistrict, No. 89 Jinhu Avenue, Daye, Hubei, China.

Please read these terms together with our Shipping Policy, Returns, Exchanges & Refunds Policy and Privacy Policy.

2. Using Our Website

You must have the legal capacity to enter into a purchase contract or act with appropriate permission from a parent or legal guardian.

You agree to provide accurate information when placing an order and to use this website lawfully. You must not interfere with website security, attempt unauthorised access or misuse another person’s information.

3. Product Information

Please review the description, dimensions, materials, options and intended uses of each product before purchasing.

Product images illustrate the item offered. Lighting and screen settings may affect colour appearance, but this does not excuse material differences between delivered goods and their description.

Do not assume that a product is suitable for medical, food-contact or other specialist uses unless the product information expressly confirms that suitability. Follow any care and safety instructions supplied with the product.

If you are unsure about a product feature, contact support@simuvelle.com before ordering.

4. Prices and Payment

Prices and the transaction currency are displayed on the website and at checkout. Review the selected product options, delivery charges, taxes collected and total amount before completing payment.

International orders may incur import charges not collected at checkout. Please refer to our Shipping Policy and the information shown at checkout.

Payment must be confirmed before an order is dispatched. Price changes do not retrospectively change an accepted order.

5. Orders and Availability

Please check your order and delivery details carefully before submitting payment.

An automated order acknowledgement confirms that we have received your order. We will notify you if there is an issue with availability, payment or the information needed to fulfil it.

If we cannot fulfil an order or identify a material pricing or description error, we will explain the issue and seek your agreement to any proposed change. If the order is cancelled, we will refund the relevant payment. This does not limit any rights you have under applicable law.

6. Shipping and Delivery

Orders are dispatched within 5 calendar days after payment confirmation.

Estimated delivery is 8–15 calendar days after dispatch. Processing time is separate from transit time.

Delivery estimates are not guaranteed arrival dates. Customs clearance, holidays and carrier disruptions may affect delivery. If we become aware of a significant delay, we will provide an update.

Shipping availability and charges are shown at checkout. Please refer to our Shipping Policy for further information.

If your order does not arrive or arrives damaged, contact us so we can investigate and provide an appropriate remedy. Delivery estimates do not remove your statutory rights concerning delayed or missing goods.

7. Order Changes and Cancellation

If you need to change your delivery address or cancel an order, email support@simuvelle.com as soon as possible.

We will try to accommodate requests before dispatch. Changes may not be possible once an order has been dispatched. This does not affect any applicable right to withdraw from the purchase or return the goods.

8. Returns, Exchanges and Refunds

You may request a change-of-mind return or exchange within 14 calendar days after receiving your order.

After notifying us of a return, send the goods back within a further 14 calendar days.

For change-of-mind returns, you pay the direct return shipping costs. Returns are handled in Wuhan, Hubei, China, so customers outside China should consider international postage costs before ordering.

Exchanges are subject to availability. Any price difference and replacement shipping charge will be confirmed before proceeding.

Please refer to our Returns, Exchanges & Refunds Policy for full conditions, refund arrangements and instructions. Contact us for the complete return address before sending a parcel.

9. Faulty, Damaged or Incorrect Goods

If an item is faulty, damaged on arrival, incorrect or not as described, contact support@simuvelle.com with your order number and details of the issue.

We will provide an appropriate remedy in accordance with applicable law. Where required, this includes covering necessary return costs.

The 14-day change-of-mind period does not limit any longer statutory rights relating to faulty or non-conforming goods.

10. Intellectual Property

Website content, including text, graphics, logos and images, belongs to us or the respective rights holders.

You may use this content only as permitted by applicable law or with the relevant rights holder’s permission. Purchasing a product does not transfer ownership of intellectual property in the website or its content.

11. Privacy

Our Privacy Policy explains how we process personal information in connection with website use, purchases and customer support.

Please do not send passwords or full payment-card details to our support email.

12. Responsibility and Consumer Protection

We remain responsible for obligations and liabilities that applicable law does not allow us to exclude or limit.

Nothing in these terms excludes or restricts mandatory consumer rights, including rights concerning product safety, conformity, delivery, withdrawal and refunds.

We do not guarantee uninterrupted website availability. If a technical problem affects your purchase, contact us for assistance.

13. Complaints and Disputes

If you have a complaint, email support@simuvelle.com with your order number, the issue and the resolution you are seeking.

We will review your complaint and work with you towards a resolution. Contacting us does not prevent you from using courts, consumer authorities or other remedies available under applicable law.

14. Changes to These Terms

We may update these terms for future purchases. The version applicable when you placed your order continues to govern that purchase, subject to mandatory law.

Updates do not retrospectively remove rights attached to an existing order.

15. Contact Information

SIMUVELLE

Operated by: Huangshi Shi Fangkuai Dianzi Shangwu Youxian Gongsi

Email: support@simuvelle.com

Registered address: Building 10, Hongwei Renjia, Luojiaqiao Subdistrict, No. 89 Jinhu Avenue, Daye, Hubei, China.

Our registered address is not the return address. Please email us for complete return instructions.