Refund policy

RETURN AND REFUND POLICY

30-day returns and exchanges

You may request a return or exchange within 30 calendar days of receiving your order. Email CommerceNestHub@outlook.com with your order number and the item you wish to return. If you are reporting a fault, please describe the issue and provide photographs where possible.

Our voluntary 30-day policy is in addition to your mandatory consumer rights. It does not limit rights relating to faulty goods, statutory cancellation or other protections that apply to your purchase.

Change-of-mind returns

Under our voluntary return policy, items must be unused beyond reasonable inspection, clean, unmodified and complete with the original packaging and included accessories. Damage caused by misuse, unauthorized alteration or improper care is not covered by this voluntary policy. These conditions do not override statutory rights or make original packaging a condition of a legally required remedy.

Return destination and shipping costs

Unless we agree otherwise in writing, returns are sent to China. We do not offer a standard US or European return address. International return shipping can be expensive; please consider this before purchasing.

For change-of-mind returns, you are responsible for the direct return shipping cost, except where applicable law requires otherwise. Original shipping charges are not refunded under our voluntary policy unless the law requires reimbursement. We do not charge a restocking fee.

Please contact us before sending a parcel so we can provide the correct return address and instructions. Do not use the address on the original shipping label or our correspondence address without confirmation. A request for instructions does not delay or replace a valid statutory cancellation notice. A tracked service and proof of posting are recommended.

Damaged, defective or incorrect items

If an item arrives damaged, is defective or does not match your order, contact us as soon as reasonably possible. Keep the item and packaging while we assess the issue. Photographs help us investigate, but do not replace your statutory rights.

Where the issue is our responsibility, we will arrange an appropriate remedy and cover necessary reasonable return or replacement shipping costs. Please contact us before paying shipping charges so we can agree on a suitable method. Depending on the issue and applicable law, a remedy may include replacement, a price reduction or a refund. Any repair would need a practical, agreed arrangement; we do not promise local repair facilities.

Exchanges

Exchanges depend on availability. We will explain any product-price difference and applicable shipping costs before you agree to proceed. If the requested replacement is unavailable, we will discuss an alternative or an eligible refund.

Refunds

For returns under our voluntary policy, we will inspect the returned item and issue an eligible refund to the original payment method within 7 business days of receipt. If we believe an item does not meet the disclosed conditions, we will explain the reason and the proposed resolution. A shorter statutory deadline takes priority.

Your bank or payment provider may take additional time to display a processed refund. This does not extend our own legal deadline for issuing it.

Statutory withdrawal rights

Where EU or UK distance-selling withdrawal rights apply to your purchase, you generally have 14 days after delivery to notify us that you wish to withdraw without giving a reason, subject to any applicable legal exceptions. You may notify us by email using a clear statement identifying the order. No special form is required.

You must generally send the goods back within 14 days after notifying us. We will reimburse payments covered by the withdrawal, including the least expensive standard delivery option we offered, within 14 days after receiving your notice. Where permitted by law, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever is earlier. Extra charges for an upgraded delivery option need not be refunded. You are responsible for direct return shipping costs where this has been properly disclosed and the law permits it. Any deduction for diminished value must be legally justified and relate to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Statutory rights concerning defective goods may last longer than either the 14-day withdrawal period or our voluntary 30-day return window.

Cancellation before dispatch

Contact us promptly if you wish to cancel. Unshipped orders can be cancelled for a full refund. After dispatch, the applicable returns and statutory cancellation rules apply.

Contact

CommerceNestHub@outlook.com
FORMAE — operated by 黄石市方块电子商务有限公司