Shipping policy

SHIPPING POLICY

Dispatch location

All orders are dispatched from Wuhan, Hubei, China. Available destinations and shipping charges are shown at checkout. We do not represent that orders are shipped from a US or European warehouse.

Order processing

We dispatch orders within 4 calendar days after payment is confirmed. The processing period is separate from the delivery estimate below.

If we are unable to dispatch within the promised period, we will contact you with an updated estimate and offer you the applicable option to accept the delay or cancel the unshipped order for a full refund. We will obtain any consent required for an extended delay.

Estimated transit time

Delivery is estimated to take 8–15 calendar days after dispatch. This is not an estimate measured from the date you place the order.

Actual delivery time depends on the destination, customs clearance, holidays and carrier conditions. Transit estimates are not guaranteed arrival dates. These estimates do not remove any legal rights you have if delivery is late or does not take place.

Shipping charges

Shipping charges are shown before you complete checkout. We do not charge an additional shipping amount after purchase without your agreement.

Tracking

After dispatch, we will send a shipping confirmation and tracking details when available. Carrier tracking may take time to update. Contact CommerceNestHub@outlook.com with your order number if you need help locating a parcel.

Import duties and taxes

Orders are shipped internationally from China. Depending on the destination and applicable rules, customs authorities or carriers may assess import duties, taxes or handling charges.

Any duties or taxes collected by us are shown at checkout. Charges not collected at checkout may be payable separately where permitted by law. Please review the checkout information and relevant local import requirements before ordering. Nothing in this policy transfers an obligation to you where the law requires us to bear it.

Delivery details and address changes

Check your delivery address carefully. Contact us immediately if you notice an error. We will try to correct the address before dispatch, but changes may not be possible afterward.

If a parcel cannot be delivered or is returned to the sender, contact us so we can investigate and explain the available resolution. Any proposed additional charges will be explained before you agree; we do not automatically treat an undelivered parcel as a completed delivery or deny all refunds.

Missing, damaged or incorrect deliveries

Contact us if your parcel is missing, arrives damaged or contains an incorrect item. Please keep packaging and provide photographs where possible. We will investigate with the relevant carrier and arrange an appropriate remedy in accordance with the circumstances and applicable law. You do not have to resolve a seller-responsible delivery problem with the carrier alone.

Contact

CommerceNestHub@outlook.com
FORMAE — operated by 黄石市方块电子商务有限公司